Refund Policy
Your legal rights
Nothing in this policy excludes, restricts or changes your rights under the Australian Consumer Law, the Consumer Guarantees Act 1993 (NZ), the Consumer Rights Act 2015 (UK) or any other law that cannot lawfully be excluded, including if the course is faulty or not as described. Those rights are not limited to 7 days or to a number of lessons.
Your purchase is processed by our reseller and merchant of record (“the Reseller”). If its buyer refund policy gives you wider rights, those wider rights apply too.
[SWAP LINE: Paddle or FastSpring, finalise once one approves. Edit only this line.] Merchant of record: [Paddle or FastSpring]. Buyer terms: [PROVIDER BUYER TERMS LINK]. Refund policy: [PROVIDER REFUND POLICY LINK]. Tax: [Paddle or FastSpring] is our reseller and merchant of record. It sells the course to you, takes your payment, calculates, collects and remits any sales tax, GST or VAT, and issues your receipt or tax invoice. Its buyer terms and refund policy apply to your purchase alongside ours, and where they give you wider rights, those wider rights apply.
Change-of-mind refund
You can ask for a change-of-mind refund within 7 days of purchase, as long as you have completed no more than 10% of the program, which is 4 of the 41 lessons. Both conditions must be met. Completing exactly 4 lessons is within the policy; 5 is not.
This is a voluntary policy we offer on top of your legal rights. It is not a legal limit. We check lesson completion using the course platform’s records. If you think the record is wrong, tell us and we will look at it again.
UK and EU buyers
If you are a consumer in the UK or the EU, you may cancel within 14 days of the contract date without giving a reason.
At checkout you can ask for access to start straight away. If you tick the box asking for immediate access and acknowledge that you lose your right to cancel once access begins, the 14-day right ends when access begins, and we confirm this in your order email. The box is never pre-ticked. If you do not tick it, your 14-day right is unaffected.
Our change-of-mind policy above still applies after the 14-day right has ended.
EU buyers can cancel online using [PLACEHOLDER: WITHDRAWAL FUNCTION LOCATION, provider-specific, must be live before EU sales]. You can also send us or the Reseller a clear statement that you are cancelling.
How to ask
Email support@nextmoveaccelerator.com with your name, the email you bought with and your order reference if you have it. You can also use the support link in the Reseller’s receipt. You do not have to give a reason to cancel under a legal right.
How refunds are paid
Refunds are paid by the Reseller to your original payment method within 14 days of a valid cancellation or of approval of a change-of-mind refund. Your bank may take a few extra days to show it. Access to the course ends when a refund is made.
Employer-funded seats
Refunds for employer-funded seats are set out in the employer’s written order. Rights that apply by law still apply.
Haydon Executive Talent Solutions Pty Ltd (ACN 666 799 604) as trustee for the Haydon Family Trust (ABN 25 353 454 653), trading as Next Move Accelerator (registered business name, ABN 25 353 454 653). Address for notices: [PLACEHOLDER: BUSINESS ADDRESS FOR NOTICES].